How to Order & Frequently Asked Questions
How do I become a member?
Becoming a member is free and easy. Simply click here or on Login in the top right corner of the website to register!
Who is eligible to purchase your products?
Only residents in Canada over the age of 19 are eligible to purchase products from our website.
How do I make an order?
- Browse Inventory: Locate the products you are interested in ordering
- Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart”
- Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the Cart page
- Enter Discount Code: Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the Proceed to Checkout button. Coupon Restrictions: Coupon codes will exclude sale or bulk products. New customer discount codes are only applicable to one household.
- Login Or Register: In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
- Accept Terms & Condition: Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
- Payment Instructions: On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
- Xpresspost Tracking: Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available
Is your site reliable & trustworthy?
The main reason we started our website was to make accessibility to cannabis related products as simple and convenient as possible for customers. It had come to our attention that there had been quite a few fake online dispensaries that were scamming customers. We are largely against this and this issue sparked our interest to start our own website. We are huge advocates of cannabis use for its various medical benefits, thus we wanted to make access to cannabis products as simple, convenient, and reliable as possible. We know how important it is for our customers to get access to their medicine. You’ve come to the right place. Our company is very professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.
Can I pick up my order?
Unfortunately, all orders must be placed through our website and shipped to you via mail order at this time.
Can I place larger orders than those listed on your site?
Sorry, not at this time.
Can I modify/refund my order once it’s been made?
If you’ve placed your order, you can cancel it as long as you have not made payment yet. If you’ve made payment and want to modify your order, please contact us and we’ll see what we can do.
Unfortunately, there is not much we can do once your order has shipped. Please contact us if you have any issues with your order and we’ll do our best to rectify the issue. Satisfied customers is our goal.
Who do I contact if I have issues with my order?
If you are having any issues with your membership or placing an order, please contact us immediately at info@budtropolis.net and we will ensure your issue is taken care of as soon as possible.
How do I pay?
At this time, we only accept INTERAC email money transfers as a form of payment. The instructions are very easy. You will get them completing your order.
You can also find more information regarding how to send an E-transfer payment here:
http://www.interac.ca/ en/interac-e-transfer- consumer.html
How long does shipping take?
Once your order is placed and we’ve received your e-Transfer, we will begin processing it.
Our cut-off for all shipments is noon (12:00PM PST). If you order past this time, your order will be shipped out the following afternoon.
All packages are shipped via Xpresspost, which can take up to 2-3 business days for delivery to most major cities. If you live in a rural area it may take a day or so longer. We know how important it is to get quick access to your medicine. Your shipments are our top priority.
Once your order has been shipped, tracking info will be sent to your email.
What happens if I don’t get my package?
If you don’t get your package within 2 days after the expected delivery date, please contact Canada Post immediately. We have no control over shipping delays for your order and only Canada Post would be able to help. If your package has not been delivered and the package is lost in transit, we will replace your order – no questions asked.
Budtropolis will not be held liable for lost orders due to: mistakes made by the postal office, wrong address given by the customer, damage to your order by postal service, expired PO BOX numbers, stolen packages after delivery.
If your tracking information states that your package was delivered and you have not received it, you must address this issue with Canada Post. We cannot do anything about packages that show as being delivered.
For customers located in Nunavut, orders will not be replaced if packages are lost in transit. Unfortunately, these areas appear to be prone to missing parcels. Shipments to these areas are made at buyers’ risk.
NOTE: WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO AN INCORRECT/INCOMPLETE ADDRESS. (NO REFUNDS)
My tracking number does not work?
If this happens, it’s likely because Canada Post has not updated their system to include your tracking number. Please check back on their website later.
If you are still having issues, please contact us and we will look into it.
Is My Package Shipped Safely And Discreetly?
We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use box mailers which are secured and discreet.